Service Continuation & Refund Policy
Clear information about our services, continuation approach, responsibilities and customer rights.
Our first choice: keep working
Cfana responds to setbacks by examining practical, eligible alternatives and correcting work where necessary. A first refusal does not automatically end the journey.
Continuation options
Possible next steps include revised documents, another suitable university, an alternative intake, an eligible visa reapplication or other housing options. Included attempts and time periods are specified in the service agreement; external application fees may apply.
Our commercial policy
Cfana does not provide an automatic discretionary refund solely because a third-party university, immigration authority or housing provider gives an unfavourable decision after Cfana has properly performed the agreed service.
Mandatory rights
Where consumer law requires withdrawal rights, correction, repeat performance, price reductions or refunds for services that are not delivered or are performed inadequately, those rights remain fully protected. A general no-refund policy cannot override applicable law.
Requesting a review
Use the verified contact details on the written order with your reference. Cfana will review the case, the work delivered, continuation opportunities and any legal remedies.
For service-specific details, review your written agreement and the related policies linked below.